All UK-licensed casinos are required to verify player identities under Anti-Money Laundering regulations. Here is what you need to know about Casino Lab's verification process.
Know Your Customer (KYC) verification is a legal requirement for all UK Gambling Commission licensed operators, including Casino Lab. The process exists to protect players and prevent fraudulent activity, money laundering, and underage gambling.
Under UKGC regulations, operators must verify the identity of every player before they are permitted to withdraw funds. Many operators also require verification before a player can place their first real-money wager.
Casino Lab's verification process is designed to be straightforward. Once you have submitted the required documents, the team reviews them and confirms your identity. This is a one-time process for each account — once verified, you can deposit, play, and withdraw without additional checks under normal circumstances.
A government-issued photo ID such as a valid passport, driving licence, or national identity card. The document must clearly show your full name, date of birth, and photograph.
A recent utility bill, bank statement, or official letter showing your name and current address. The document should be dated within the last three months.
For some payment methods, Casino Lab may request proof of ownership — for example, a photo of your debit card (with the middle 8 digits covered) or a screenshot of your e-wallet account.
A reference for the documents Casino Lab typically accepts for each verification category.
| Document Type | Accepted Examples | Requirements |
|---|---|---|
| Proof of Identity | Valid passport, driving licence, national ID card | Must be current (not expired). Full name, date of birth and photo must be clearly visible. All four corners must show in your scan or photo. |
| Proof of Address | Utility bill, bank statement, council tax letter | Must be dated within the last 3 months. Must show your full name and current address exactly as registered on your account. |
| Proof of Payment | Photo of debit card (middle 8 digits hidden), e-wallet screenshot | Only required for certain payment methods. Card photos must hide the middle 8 digits — only the first 6 and last 4 should be visible. |
| Source of Funds | Payslip, bank statement, benefits letter | May be requested for larger deposits or withdrawals. Shows where your gambling funds originate from. |
Accepted document types may vary. Casino Lab's support team can advise on alternative documents if those listed above are not available.
Register a new Casino Lab account or log in to your existing account.
Navigate to your account settings or the cashier section and find the verification or identity check area.
Upload clear, high-quality photos or scans of the required documents. All four corners of the document must be visible.
Casino Lab's team will review your documents. Verification is typically completed within a short processing period. You will be notified once approved.
Once Casino Lab approves your documents, your account moves to verified status. You will typically receive a notification by email confirming the outcome. From this point you can make withdrawals without additional identity checks under normal circumstances.
Once verified, your status remains active for the lifetime of your account. You should not need to re-submit your documents unless Casino Lab requests updated information — for example, if your ID expires and a higher-value transaction triggers a document refresh request.
If you change your legal name or move address, contact Casino Lab's customer support team to update your account. You may be asked to provide a new proof of identity or proof of address document to confirm the change.
Under UKGC regulations, Casino Lab may conduct additional checks for players who deposit or withdraw larger amounts. This is known as Enhanced Due Diligence (EDD) and may involve requesting a source-of-funds document such as a payslip or bank statement. This is a normal part of compliant casino operation and is designed to protect all players.
Ensure your document photos are sharp, well-lit and fully readable. Blurry or cropped images will delay the process.
Check that your ID is in date and matches the name on your Casino Lab account exactly.
Casino Lab typically accepts JPG, PNG, and PDF files. Check the maximum file size allowed before uploading.
If your verification takes longer than expected, contact Casino Lab's customer support team for an update.
Verification processing times can vary. In many cases documents are reviewed within a business day, but during busy periods it may take longer. You will receive a notification once your account is verified.
UKGC-licensed casinos are required to verify players. Some operators permit limited play before verification, but withdrawals are typically not available until the process is complete.
If a document is rejected, you will usually be told the reason. Common issues include poor image quality, expired documents, or mismatched names. Re-submit corrected documents to complete the process.
For certain payment methods, Casino Lab may request proof of ownership before processing a withdrawal. For debit cards, this is typically a photo showing the first 6 and last 4 digits, with the middle 8 hidden. For e-wallets, a screenshot of the account displaying your name may be required.
Yes. Under UKGC regulations, Casino Lab may request source-of-funds documentation for players who make larger deposits or withdrawals. This is a standard legal requirement for all UK-licensed operators and is part of their Anti-Money Laundering (AML) obligations.