Casino Lab is committed to providing a safe gambling environment for UK players. Learn about the tools and resources available to help you stay in control.
Gambling is a form of entertainment and should always be treated as such. The vast majority of people who gamble do so safely and responsibly. However, for some people, gambling can become a problem that affects their finances, relationships, and mental health.
Casino Lab, as a UKGC-licensed operator, is required to provide responsible gambling tools and to take active steps to protect vulnerable players. These tools are available to all players and can be used proactively — you do not need to wait until gambling becomes a problem to use them.
This page explains the tools available at Casino Lab and provides links to external support organisations. If you are concerned about your gambling, please use these resources. Help is always available.
Set daily, weekly, or monthly deposit limits to control how much you spend. Once set, a limit cannot be increased immediately — a cooling-off period applies under UKGC rules.
Set limits on how long you can play in a single session. You will receive a reminder when your session limit is approaching.
Enable regular reality check reminders to prompt you to review how long you have been playing and how much you have spent.
If you feel gambling is becoming a problem, you can request self-exclusion from Casino Lab for a defined period or indefinitely. You can also self-exclude from all UKGC-licensed sites via GAMSTOP.
It is important to recognise when gambling may be moving beyond entertainment. Common signs of problem gambling include:
If you recognise any of these signs in yourself or someone you know, please reach out for support. You are not alone, and help is available.
BeGambleAware provides free information, advice, and support for people affected by problem gambling. Visit www.begambleaware.org or call the National Gambling Helpline: 0808 8020 133.
GAMSTOP is the UK's national self-exclusion scheme. Registering with GAMSTOP excludes you from all UKGC-licensed gambling sites for a minimum of 6 months. Visit www.gamstop.co.uk.
GamCare is the leading national provider of free information, advice, and support for anyone affected by problem gambling. Visit www.gamcare.org.uk.
| Organisation | Website | Helpline | Service |
|---|---|---|---|
| BeGambleAware | www.begambleaware.org | 0808 8020 133 (free, 24/7) | Information, advice, referral to treatment services |
| GamCare | www.gamcare.org.uk | 0808 8020 133 (free, 24/7) | Counselling, support, live chat, forum community |
| GAMSTOP | www.gamstop.co.uk | Online registration only | Self-exclusion from all UK-licensed online gambling sites (min. 6 months) |
| Gambling Therapy | www.gamblingtherapy.org | Online chat & forums | Free international online support for problem gambling |
| Gordon Moody | www.gordonmoody.org.uk | 01384 241292 | Residential treatment for severe gambling addiction |
The following questions are designed to help you reflect on your gambling habits. If you answer yes to several of these, consider speaking to one of the support organisations listed above.
You do not need to wait until things become serious to seek help. The organisations listed on this page can offer confidential advice at any stage. All calls to the National Gambling Helpline (0808 8020 133) are free and available 24 hours a day, 7 days a week.
You can set deposit limits through the responsible gambling or account settings section of your Casino Lab account. Limits take effect immediately and can be decreased at any time, but increases require a cooling-off period.
To self-exclude from Casino Lab, go to the responsible gambling section of your account settings. You can set a self-exclusion period ranging from a short break to indefinite exclusion. For multi-site exclusion, register with GAMSTOP at www.gamstop.co.uk.
Support is available through several organisations. BeGambleAware (begambleaware.org) offers a confidential helpline. GamCare (gamcare.org.uk) provides counselling and support. GAMSTOP (gamstop.co.uk) allows you to self-exclude from all UK-licensed online gambling sites.
The National Gambling Helpline is 0808 8020 133. It is free to call, available 24 hours a day, 7 days a week, and operated by GamCare. You can also chat online at www.gamcare.org.uk.
GAMSTOP is the UK's national self-exclusion scheme. When you register at www.gamstop.co.uk, you are excluded from all online gambling sites licensed by the UK Gambling Commission for a minimum period of 6 months, 1 year, or 5 years. The exclusion cannot be reversed before the chosen period ends.
Yes. Casino Lab provides responsible gambling tools in your account settings, including deposit limits, session time limits, and reality checks. Under UKGC rules, a deposit limit reduction takes effect immediately. Any increase requires a cooling-off period before it comes into force.